ISAAC DONALD MIRACLE

Led sales initiatives for a Fintech startup, driving market penetration and brand awareness for payment solutions.

• Spearheaded the development and execution of a comprehensive business plan, establishing ambitious sales targets and market penetration strategies that significantly expanded client acquisition within the Fintech sector.
• Initiated and managed successful brand awareness campaigns in targeted geographical areas, leading to a measurable increase in market presence and lead generation for payment solutions.
• Provided in-depth product information and tailored solutions to clients, addressing complex inquiries and ensuring thorough understanding of offerings to accelerate sales cycles.
• Collaborated cross-functionally with the sales team to resolve client inquiries, fostering a cohesive and customer-centric approach that enhanced overall team efficiency and client retention.

Managed sales operations, agent onboarding, and customer retention strategies for a leading entertainment provider.

• Orchestrated the recruitment and comprehensive onboarding of new sales agents ("Sabimen"), ensuring their rapid integration and proficiency with company systems and procedures to enhance sales readiness.
• Managed the retrieval of company devices from inactive sales agents, effectively overseeing asset management and minimizing potential losses.
• Scheduled and executed monthly market storm activities at strategic locations, directly contributing to increased subscriptions and elevated sales volumes through amplified product awareness.
• Resolved complex customer subscription queries, consistently prioritizing satisfaction and fostering deep product comprehension, which improved customer retention rates.
• Developed and delivered extensive training programs for new onboarding agents, covering subscription terminal handling, business ethics, and customer retention strategies, boosting agent performance.

Co-founded and led operations for a satellite materials venture, overseeing procurement, logistics, and strategic growth initiatives.

• Directed end-to-end procurement, logistics, and warehousing operations for satellite materials from diverse suppliers, streamlining supply chain efficiency and managing inventory.
• Resolved critical transportation challenges, consistently ensuring outstanding customer service and maintaining high on-time delivery rates for product distribution.
• Provided strategic recommendations for technology acquisition, successfully implementing innovative solutions that optimized the installation process and improved service delivery.
• Formulated and enforced operational policies to enhance logistics and overall efficiency, supervising and implementing growth strategies that scaled the business and expanded market reach.